Improving your IT-Service Management with ITIL

IT Service Management according to the IT Infrastructure Library

ITIL  (IT Infrastructure Library) is a best practice framework for defining and operating IT processes. The international standard is meant to enable IT organizations to increase the efficiency of their own business routines with a scalable approach. Würth Phoenix at the moment counts 14 ITIL-certified consultants, offering a broad IT-Service Management, Incident and Problem Management expertise.

From availability to change management and capacity management

The concrete advantage of system management solutions based on ITIL is the faster identification and elimination of failures through the preventive nature of the services. Some important terms in this context are Availability Management, Change Management, Business Capacity Management or Problem Management.

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