Streamline acquisition, marketing and customer support processes with Microsoft Dynamics CRM

Microsoft Dynamics CRM - the customer relationship management solution built for your business

Microsoft Dynamics CRM is a fast, flexible and affordable CRM solution with a familiar user experience that promotes easy learning and use. The solution redefines customer relationship management with a fast, flexible, and affordable solution for driving consistent and measurable improvements in all of your customer business processes using tools and technology like Microsoft Office and Outlook that you already know and use.

CRM is a strategy, Microsoft Dynamics CRM helps you achieve it

History has shown us that user acceptance is one of the most important factors for the success of a new product, process or any other service that has to be deployed. Microsoft Dynamics CRM is a customer relationship management (CRM) solution designed to meet almost any customer care and sales need and help your people make important business decisions confidently. Microsoft Dynamics CRM works like a familiar Microsoft software - easing adoption and reducing the risks in implementing a new solution. These solutions automate and streamline acquisition, marketing and support activities and that can help you drive business success.

Online and offline access

Microsoft Dynamics CRM Online equips business professionals with online and offline access to customer information through a full suite of marketing, sales and service solutions within a familiar Microsoft Office Outlook interface to ensure rapid user adoption and fast results. It is a multi-language CRM solution with more than 40 languages.

The way you use Microsoft Dynamics CRM greatly depends on your function within your company and the role you play in the customer life cycle. Microsoft Dynamics CRM supports this by categorizing its possibilities into a couple of functional groups. Although some of their functionalities overlap, the first three groups Sales, Marketing and Customer Service can really be seen as separate modules in Microsoft Dynamics CRM. Reporting and Analytics is a group which you will encounter in all the modules.

  • Sales: increase your sales success by managing your sales life cycle. It includes Account, Contact, Lead, Opportunity, Quote, Order, Invoice, and Product Catalog management.

  • Marketing Automation: enhance marketing effectiveness by managing your  marketing automation life cycle. Plan, manage and track your marketing campaigns from development to launch.

  • Customer Service: deliver outstanding customer service by managing your service and service scheduling life cycle. This includes Contract, Case, Knowledge Base, and Queue management, Service scheduling and Scheduling administration.

  • Reporting and Analytics: start treating your customer data more like customer information. Establish new business intelligence in real-time to uncover business trends and performance results

What charaterizes the solution

  • It works the way you do: Microsoft Dynamics CRM offers a native outlook experience and integrates nicely within Microsoft Office. No need to learn a new user interface.
  • It works the way your business does: every company has its own specific products and services. This requires a system to be adaptable to your processes and not the other way around. You customize the system; the system is not customizing you.
  • It works the way IT does: Deployment, maintainability and integration should be easy. It is based on standards and does not require highly specialized or unique knowledge.

The main features

  • Customer segmentation
  • Campaign planning and execution
  • Data extraction and cleansing
  • Analytics and reporting
  • Marketing/sales collaboration tools
  • Information sharing portals
  • Lead and opportunity management
  • Account and contact management
  • Territory and sales quota management
  • Forecasting and sales analytics
  • Offline and mobile device access
  • Sales literature management
  • Sales pipeline and competitor analysiss
  • Quick access to products, pricing, and quotes
  • Account and contact management
  • Case and interaction management
  • Incident routing and queuing
  • Product and contract management
  • Knowledge-base management
  • Service scheduling
  • Workflow across teams and groups
  • Service reporting and analytics

What distinguishes Dynamics CRM from other market offerings

  • Works the way your business does
    Microsoft Dynamics CRM provides choice and flexibility in how you
    implement and customize your CRM application so you can achieve the best fit for your business.
  • Design and automate business processes to unify line-of-business systems with flexible, easy-to-use tools built on the Microsoft Windows Workflow Foundation platform.
  • Conduct business globally with full support for multiple languages and currencies across multiple time zones so you can compete globally while keeping costs under control.
  • Align IT and business goals with point-and-click customizations, extensible data models, and mapping tools to help build a solution that matches your business and your people.
    Built on reliable, industry-standard technology, Microsoft Dynamics CRM is an adaptable and affordable CRM system that can grow and change with your business.
  • Realize fast return with industry-standard technology built on a performance-enhanced architecture that gives you fewer elements to deploy and maintain.
  • Protect IT investments using flexible technology that does not lock you in and is easy to upgrade, move, and extend into new business groups, geographies, and lines of business.
  • Connect to other technologies with built-in integration between internal and external systems, helping to reduce operational costs and provide fast access to functionality.
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