Microsoft Sure Step: The full customer lifecycle methodology for Microsoft Dynamics AX

Increase the consistency, timeframes, quality and success of Microsoft Dynamics projects

Microsoft Dynamics Sure Step is a full customer lifecycle methodology for Microsoft Dynamics AX solutions, providing the project ecosystem with comprehensive sales through delivery guidance, project management discipline alignment and field-driven best practices.

Sure Step is designed to enable to better serve customers by helping reduce their Microsoft Dynamics total cost of ownership. The guidance, tools, templates and best practices provided in the methodology can help increase the consistency, timeframes, quality and success of Microsoft Dynamics engagements.

Because implementations have many similarities across these products, Sure Step has been structured as a general methodology with a product-specific layer for each product. The content consists primarily of prescriptive phase-by-phase and activity-by-activity descriptions for completing an implementation, and also includes information on the Project Management discipline. The product-specific content is represented by tools and templates as well as hyperlinks to materials that can be found outside of the tool.

Overall benefits of Microsoft Sure Step

  • A consistent methodology, project management tools and advice, and field-tested best practices - all within user-friendly tools - that enable partners to more efficiently deploy, migrate to, configure, and upgrade Microsoft Dynamics solutions
  • Provides a consistent approach and a standard set of tools and templates that help ensure customer projects are completed efficiently, adding immediate business value, which promotes high customer satisfaction
  • Assurance that all involved people are using the same approach in the project to drive toward a successful customer implementation
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