Knowledge: ITIL
IT Infrastructure Library
ITIL (IT Infrastructure Library) is a best practice framework for defining and operating IT processes. It is meant to enable IT organizations to increase the efficiency of their own business routines with a scalable approach. Würth Phoenix employs ITIL-certified experts.
From availability to change management and capacity management
The concrete advantage of system management solutions based on ITIL is the faster identification and elimination of failures through the preventive nature of the services. Some important terms in this context are availability management, change management, asset management, business capacity management, business continuity, service capacity management, service level, and problem management.
