Improving your IT-Service Management with ITIL
IT Infrastructure Library
ITIL (IT Infrastructure Library) is a best practice framework for defining and operating IT processes. The international standard is meant to enable IT organizations to increase the efficiency of their own business routines with a scalable approach. Würth Phoenix at the moment counts 17 ITIL-certified consultants.
From availability to change management and capacity management
The concrete advantage of system management solutions based on ITIL is the faster identification and elimination of failures through the preventive nature of the services. Some important terms in this context are Availability Management, Change Management, Business Capacity Management or Problem Management.
- Case history: ITIL for the Italian Public Administration (in italian)
- Learn more on ITIL at Wikipedia
- The official Website of the IT Service Management Forum
