Integration of Cacti, Nagios, OTRS, NagVis and GLPI

The NetEye feature overview

NetEye is a centralized IT System Management platform where Open Source technologies are converging to meet specific IT monitoring needs. To make the solution easier to use and extend its range of functionalities, in cooperation with some customers, additional modules have been developed.

The team of NetEye also offers specialized consulting, professional services and active support. This synergy leads to greater productivity in the adoption and maintenance. It allows to achieve the targets with the use of less resources and shorter time of delivery.

Incident Management

Monitoring & Help Desk  

  • Check hardware for server (HP, Dell, Fujitsu, HP-UX, Solaris, IBM, Super Micro)
  • Disks monitoring (Raid Controller, SMART status)
  • Control of Network devices (Power Supply, Fan, Discs, SMART Status Discs, Temperature)
  • Check Network Access Control of Mac Addresses on switch vs. inventory
  • Network latency and band monitoring point to point
  • Check systems services DNS, DHCP, SMTP, HTTP, Named, NTP, …
  • Database monitoring (Oracle, MS SQL, MySQL, Informix, DB2, PostreSQL)
  • Check Terminal Services, Citrix XenAppListener
  • Virtual server monitoring (VMware ESX, Xen, KVM, Hyper-V …)
  • Check Application Services (Microsoft Dynamics AX - NAV, SAP, AS/400, …)
  • Application servers monitoring (Tomcat, Websphere, Weblogic, Jboss…)
  • Check Web 2.0 Application with execution of an entire web transaction
  • Check of SMS Gateway
  • NetEye appliance monitoring
  • Alerts on single network protocol traffics (SMTP, HTTP, File Share, Peer to Peer …)
  • Environment monitoring through temperature, smoke, water, humidity sensors
  • UPS check
  • Flexible configuration of thresholds of each single check
  • Definition of active/passive checks (SNMP Traps)
  • Visualization of all dependencies for the services and host checks
  • Status map visualization with the corresponding relationships
  • Visualization of Checks, breaks on maps (Visio, Picture, …)
  • Incident Life Cycle integration
  • Web based configuration of all checks with profiles and templates

Problem Management

Knowledge Management & Notifications

  • Visualization of all open problems
  • Tracking of hardware incidents
  • Knowledge management
  • Integration of messages from scheduled background jobs in a central message console
  • Notifications by phone calls, E-Mail, SMS
  • Host and services dependencies
  • Flexible time periods definition with different notification medium
  • Contacts and grouping definition
  • Escalation process definition
  • OTRS integration with ITIL standards
  • Configuration of automated commands for the Service Desk

Capacity Management

Resource & Network Performance Management

  • Visualization of all open problems
  • Tracking of hardware incidents
  • Knowledge management
  • Integration of messages from scheduled background jobs in a central message console
  • Notifications by phone calls, E-Mail, SMS
  • Host and services dependencies
  • Flexible time periods definition with different notification
  • Contacts and grouping definition
  • Escalation process definition
  • OTRS integration with ITIL standards
  • Configuration of automated commands for the
  • Service Desk

Security Management

  • Network Access Control bases on switch check
  • MAC addresses and block of single ports on switch
  • Flexible time based authorization for MAC addresses
  • Network Traffic Monitoring based on NetFlow
  • Integration of the authentication in the Directory Services
  • Access log auditing archiving

High Availability

  • Clustering of NetEye Hardware Appliances
  • Distributed monitoring with central management
  • General data stored in MySQL databases
  • Performance data stored in RRDTool files
  • Fail-over plan
  • Service continuity plan and backup integration

Configuration Management

  • Web based configuration of all modules
  • Flexible configuration of time periods checks
  • Remove of monitoring of hosts or services from Nagios with deleting them from the configuration
  • Automatic SNMP traps management
  • On-demand event handler definition
  • Webmin Integration
  • SMS Configuration and Log Viewer
  • Switch Configuration for Network Access Control Monitoring
  • Configuration of Web 2.0 transaction monitoring

Dashboard

  • Service Levels visualization in tachometers
  • Aggregated views of SL, Graphs
  • Daily statistics based on status durations and alerts
  • SLA Statistics by host and service groups
  • Interactive timeline and dashboard configuration

Inventory & Asset Management

  • Inventory trough automatic discovery of all hardware and software
  • Assets management
  • Handling of resources