ERP Business Consultant with focus on Customer Service

m/f/d (Bolzano, Roma, Milano)

As ERP Business Consultant with focus on Customer Service you provide our international customers inside as well as outside the Würth Group with efficient support services.

Essential responsibilities:

  • First level support for our ERP solution based on Microsoft Dynamics 365;
  • Competent management of support requests related to Microsoft Dynamics 365;
  • Analysis of support requests and efficient problem solving;
  • Use of ticket-system and strong cooperation with Business and Technical Consultants when dealing with support requests;
  • Optimization of support-processes to improve our customer support; 


  • Commitment to competently support our customers;

  • Highly customer and service oriented and enthusiastic about assisting our customers;
  • Knowledge in economics and familiarity with company processes in Wholesale;

  • Experiences with ERP solutions will be a plus but are not necessarily required;

  • Excellent Italian and English skills, German will be appreciate;

  • University degree in Economics or similar;

  • IT-affinity;

  • Outstanding analytical and communication skills, strong target orientation;

Are you interested in learning more about the position? With pleasure, we answer your questions by phone under +39 0471 564115 and look forward to receiving your application documents.

Apply now