EriZone Administrator Training (DE)

Required skills

  • EriZone and-or OTRS basic know-how

Target

  • EriZone Administrators and consultants

Date & Location

  • 14.05.2019 - 17.05.2019, from 09:00 till 17:00
  • Würth Phoenix Training Center - via Kravogl 4, 39100 Bolzano, Italy

Required material

  • The participants should use their own laptop with a pre-installed web browser (preferably Google Chrome)

Trainer

  • Mirko Morandini, EriZone Consultant at Würth Phoenix

Language

  • The training will be held in German
  • Examination and training materials are always available in English

Costs

  • Participation: 1.960 € (excl. of VAT)
  • Certification: 120 € (excl. of VAT)

EriZone Administrator Training: the agenda

Day 1

  • EriZone Terminology
  • Service Catalogue and Categories
  • WORKSHOP - Service Catalogue and Service Level Management
  • Organization & Authorizations
  • WORKSHOP - Organization and Authorization
  • E-Mail Configuration, responses, postmaster filters

Day 2

  • File System and Command Line
  • Customer Data Backends
  • ACL
  • WORKSHOP - ACL
  • Activity Management
  • WORKSHOP - Activity Management

Day 3

  • CMDB Management and population
  • EriZone Upgrade
  • Event Management interface
  • Reporting and Data Warehouse
  • Process Management
  • Process bundle
  • WORKSHOP - Process Management (PART 1)

Day 4

  • WORKSHOP - Process Management (PART 2)
  • EriZone Administrator Certification Exam
  • Training Closure

I would like to attend the training

Trainings-Form

Personal Information
Thank your very much for your request and your interest on our trainings. All information on your registration will be handled in full compliance with the policies related to the GDPR. Your personal data will treated confidentially; neither your name nor your company's name will be made accessible to third parties.