CRM – After Sales & Field Service Management

What is it

about?

It’s a CRM solution that offers faster and personalized customer service along with efficient and proactive on-site technical support.
It provides your company with all the necessary tools to achieve customer retention through timely responses and a unified experience that connects customer service, on-site support, and technicians.
With notifications and reports, you can identify and resolve issues even before customers become aware of them.

How to choose

the right CRM system?

When choosing a CRM system, it is important to carefully consider your starting point and goals.
This way, you can avoid future high costs by choosing the CRM solution that best suits your company, considering growth and development as well.
At Würth Phoenix, we are very familiar with the Dynamics 365 Suite. We have highly qualified consultants, and most importantly, we are the first users of the solutions we offer.

Features

• Process customer inquiries faster and more effectively with digital intelligence.
• Create self-service portals and specific communities where customers can find answers on their own.
• Manage standard processes with the help of chatbots.
• Capture and evaluate customer satisfaction within the system.
• Inventory management.
• Link service orders with all existing CRM information.
• Coordinate service calls and optimize route planning for field service resources.
• Possibility to add Hololens technology as an add-on: a holographic device that facilitates and improves remote support

What are

the benefits?

• Improve customer loyalty and strengthen the quality of relationships
• Optimize operation planning time
• Resolve issues faster and offer differentiated levels of support
• Predict customer, business and market needs by integrating intelligence and, as a result, reduce costs that would require more extensive maintenance measures
• Provide your employees with complete information on every service order