D365+

Business Applications

Manage your business processes more efficiently, increase productivity, and promote collaboration between departments.

TALK TO AN EXPERT
ERP – Microsoft Dynamics 365 CRM – Marketing Automation CRM – Sales Management CRM – After Sales & Field Service Management Power Apps Business Intelligence Sales Force Automation (Speedy) Reporting (CIS)
NETEYE

IT Systems Management

Holistically and automatically monitor and manage your entire IT environment to get everything under control in less time.

TALK TO AN EXPERT
Unified Monitoring Application Performance Management IT Operation Analytics Log Management & SIEM Asset Management Network Performance Management
Project Management Solutions &

Service Management

Improve the efficiency, reliability and quality of IT services with a solution that satisfies both users and customers!

TALK TO AN EXPERT
IT Service Management Enterprise Service Management
SEC4U

Cyber Security

Protect corporate data from external threats by exploiting the defensive and offensive point of view of security experts.

TALK TO AN EXPERT
Incident Response Offensive Services Defensive Services Security Operations Center Cyber Threat Intelligence (SATAYO)
 

Sectors

We are committed to supporting various industries by providing essential IT solutions to foster business growth through automation and digitisation of processes.

TALK TO AN EXPERT
Enterprise Fashion Wholesale Manufacturing
Do you want to increase your skills?

Academy

Discover the courses dedicated to deepening your knowledge of the various NetEye modules, IT security, training new IT administrators, and the Dynamics 365 platform.

TALK TO AN EXPERT
NetEye Training Cyber Security Training Service Management Training (Atlassian) Dynamics 365 Training
/ Business Application / CRM – After Sales & Field Service Management

CRM – After Sales & Field Service Management

Provide your customers with fast, proactive support while optimizing your field service operations.

REQUEST A DEMO

Are you looking for a solution to make your after-sales service more efficient?

Microsoft Dynamics 365 optimizes your business by integrating advanced digital intelligence into every interaction, improving customer service, and helping you efficiently manage your workforce.

What is

this about?

Microsoft Dynamics 365 enables fast and personalized customer service along with efficient, proactive support. It provides all the tools you need to enhance customer loyalty through timely responses and to ensure a consistent experience. This solution seamlessly integrates customer service, on-site support, and technicians. By leveraging notifications and reports, issues can be identified and resolved before customers are even aware of them.

How to choose

the ideal CRM system?

When selecting a CRM system, it’s crucial to carefully evaluate your current situation and future goals. By doing so, you can avoid costly mistakes later by choosing a CRM solution that aligns well with your business needs and supports your growth.

At Würth Phoenix, we are experts in the Dynamics 365 suite. Our team includes highly certified consultants, and we use the solutions we offer ourselves.

Key

Features

  • Handle support requests more quickly and effectively using digital intelligence.
  • Create self-service portals and specialized communities where customers can find answers on their own.
  • Use chatbots to manage standard processes.
  • Collect and assess customer satisfaction within the system.
  • Manage inventory efficiently.
  • Link service orders to all relevant CRM information.
  • Coordinate service calls and optimize the routing of field service resources.
  • Optionally, integrate HoloLens technology: a holographic device that enhances and simplifies remote assistance.

What advantages does

this offer to your company?

  • Enhance customer loyalty and strengthen relationship quality
  • Optimize the time required for operational planning
  • Resolve issues more quickly and offer varying levels of support
  • Predict customer, business, and market needs by integrating intelligence, which helps reduce the costs of extensive maintenance
  • Provide employees with detailed information on each service order

Our experience at your service

+0
Projects

Based on Dynamics 365 and our add-ons.

+0
Consultants

Certified Microsoft Business Application.

+0
Users

Using the solution on a daily basis.

DOWNLOAD

Placeholder Download

Download

Our Partners

FAQ

Is it possible to integrate After Sales CRM and Field Service Management with other enterprise systems or applications?

Yes, it is possible. Dynamics 365 offers various integration options: CRM Customer Service can seamlessly integrate with other Microsoft 365 applications such as Outlook, SharePoint, and Teams. It can also be integrated with ERP systems to enable data exchange between the two systems. Additionally, it can connect with phone systems, ticketing systems, and helpdesk solutions. Lastly, it supports integration with other third-party applications as well as those offered within the Dynamics 365 suite.

What tools does After-Sales CRM and Field Service Management offer to assess customer satisfaction?

It offers various tools, such as:

  • Customer Satisfaction Surveys: Allow customers to share their opinions on the service received by providing specific ratings and feedback.
  • Measuring Response Times: To assess how quickly your team provides support and responds to customer needs.
  • Monitoring Performance Metrics: Such as First Contact Resolution Rate, average ticket processing time, and overall satisfaction ratings.
  • Analyzing Support Ticket Data: Useful for identifying trends, recurring issues, or areas for improvement to enhance customer service.
  • Managing Customer Comments and Feedback: Capturing customer needs and expectations to make necessary adjustments or improvements.

Do you want put yourself in the game

with our solutions?

We are ready to help you get the most out of your resources, optimise your business processes and excel in the market. Make Touchdown!

CONTACT US!