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/ Cyber Security / Incident Response

Incident Response

We respond effectively to your security incidents

Has your company suffered a cyber attack?

Call us immediately at (+39) 0471 564-109 (available 24/7) or ask for urgent assistance via this link!

A security incident can have a significant impact on your company, leading to financial losses, reputational damage, and potential legal consequences. It’s vitally important to react immediately in order to mitigate the consequences as much as possible and to guarantee operational continuity and data integrity.



If you’re facing a computer attack, call us at any time to talk with our Incident Response experts.

Our Cyber Security Team will help you minimize any damage and will construct a quick and effective action plan for you.

Request immediate support!

Steps in

the response

  1. The team is notified and takes action.
  2.  An initial analysis is carried out to explore the nature of the incident and extent of the damage.
  3. Threat mitigation and quick recovery of the affected systems.
  4.  A deep analysis is conducted to determine the source of and scope of the incident.
  5.  A detailed incident report and recommendations to improve security.
  6. Prevention: we’ll work with you to reinforce security measures and prevent future incidents.

What are

the advantages?

  • A rapid response: Our expert team is available 24/7 to respond immediately to incidents, minimizing your system downtime.
  • Forensic analysis: we’ll conduct a detailed incident analysis to identify the origins and scope of the attack.
  • Threat mitigation: we’ll implement measures to reduce threats and restore the security of your systems.
  • Defensive improvements: we’ll provide recommendations to strengthen your security measures and prevent future incidents.

Do you want 24/7 defense

from cyber threats?

Trust our Security Operations Center to reliably and predictively investigate potential security vulnerabilities.

Learn more!

Our experience is at your service


on cybersecurity fulfilled

Active SOCs

all day, every day

% effective

against cyber threats


Informative Report SOC - Check Point Remote Access VPN Vulnerability


Informative Report SOC - Veeam Backup Enterprise Manager Vulnerabilities


Informative Report SOC - Screen Connect


Informative Report SOC - Fortra GoAnywhere MFT


Informative Report SOC - Cisco IOS XE Web UI Vulnerability


Informative Report SOC- Rapid Reset DDoS Attack


Informative Report SOC- Endpoint Manager Mobile


Informative Report SOC- Citrix ADC & Citrix Gateway


Informative Report SOC- Attacco Ransomware


Our Partners


What is the main objective of Incident Response?

The main objective is to effectively manage and respond to security incidents suffered by the organisation, in order to limit damage and quickly restore impacted services. This includes, among other things, making sure that attackers have not been able to deploy persistent elements within the infrastructure and making sure that any backups you intend to use to restore services have not been compromised.

Is it always possible to reclaim systems that have been attacked and thus restore services?

Again, there is no certainty and it depends on the type and degree of complexity of the attack suffered, the area compromised and the preparedness the organisation has in terms of backup and restore policies.

How does the engagement for the Incident Response activity take place?

After calling 0471 564109 or using the form https://www.wuerth-phoenix.com/richiesta-di-supporto-immediato/ to provide the requested information, our Incident Response team will organise the necessary resources to deal with the activity, based on, among other things, the type of incident suffered and the geographical location of the organisation. Within a few hours the person who submitted the report will be contacted and provided with the necessary documents and administrative information to initiate the engagement and Incident Response activity.

What amount of money is needed to manage an Incident Response activity?

Given the variable duration of the activity, we cannot set a certain amount. However, we do offer a package of days to manage the activity, which will be used by our Incident Response team to resolve the incident you have suffered. Our team will keep you constantly updated on the progress of the activity and the days still available, while at the same time providing you, as soon as we have all the necessary information, with an estimate of the total number of days needed to complete the activity.

Do you act alone or in collaboration with other teams?

During the Incident Response activity, collaboration with the teams managing the technology infrastructure of the organisation that suffered the attack, but also with those dealing with communication and legal aspects related to the incident, is crucial.

What methodology is followed for Incident Response activities?

We follow the NIST (National Institute of Standards and Technology) Computer Security Incident Handling Guide (https://nvlpubs.nist.gov/nistpubs/SpecialPublications/NIST.SP.800-61r2.pdf).

What certifications do you have in the field of Incident Response?

The people in our team have obtained the EC-Council Certified Incident Handler certification.

Do you want put yourself in the game

with our solutions?

We are ready to help you get the most out of your resources, optimise your business processes and excel in the market. Make Touchdown!