D365+

Business Applications

Manage your business processes more efficiently, increase productivity, and promote collaboration between departments.

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ERP – Microsoft Dynamics 365 CRM – Marketing Automation CRM – Sales Management CRM – After Sales & Field Service Management Power Apps Business Intelligence Sales Force Automation (Speedy) Reporting (CIS)
NETEYE

IT Systems Management

Holistically and automatically monitor and manage your entire IT environment to get everything under control in less time.

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Unified Monitoring Application Performance Management IT Operation Analytics Log Management & SIEM Asset Management Network Performance Management
Project Management Solutions &

Service Management

Improve the efficiency, reliability and quality of IT services with a solution that satisfies both users and customers!

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IT Service Management Enterprise Service Management
SEC4U

Cyber Security

Protect corporate data from external threats by exploiting the defensive and offensive point of view of security experts.

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Incident Response Offensive Services Defensive Services Security Operations Center Cyber Threat Intelligence (SATAYO)
 

Sectors

We are committed to supporting various industries by providing essential IT solutions to foster business growth through automation and digitisation of processes.

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Enterprise Fashion Wholesale Manufacturing
Do you want to increase your skills?

Academy

Discover the courses dedicated to deepening your knowledge of the various NetEye modules, IT security, training new IT administrators, and the Dynamics 365 platform.

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NetEye Training Cyber Security Training Service Management Training (Atlassian) Dynamics 365 Training
/ Service Management / IT Service Management

IT Service Management

Enhance the quality of IT services and transform the IT function from basic technical support into a strategic partner for the organization.

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Are you searching for a solution to help you effectively manage your company's IT services?

By harnessing the diverse expertise of our consulting team and the robust capabilities of Atlassian services, our goal is to pinpoint the most effective solutions to enhance IT service quality and drive operational efficiency.

ITSM: The right comination of people,

processes, and technologies to create value

Business service management today encompasses a range of elements, including internal and external personnel, service quality, cost optimization, and inter-departmental communication. The harmony among these elements defines IT Service Management (ITSM): a framework of processes designed to plan, design, and manage an organization’s IT systems to achieve optimal performance. Modern ITSM begins with business needs and establishes efficient, scalable processes focused on cost reduction and enhancing user experience.

The Atlassian suite represents a major advancement in management software and tools, enabling us to create dynamic and flexible solutions that enhance interdepartmental collaboration and improve customer experience.

Through our partnership with GLPI network, we simplify the daily tasks of IT administrators by providing a centralized console for creating, maintaining, managing, and tracking all company assets—such as computers, software, smartphones, tablets, printers, and consumables.

Managing business services today extends beyond IT. This is where Enterprise Service Management (ESM) comes into play. ESM builds on IT Service Management (ITSM) principles to enhance service delivery across all business teams, including Human Resources (HR), legal, facilities, marketing, and finance.
→Learn more about Enterprise Service Management

The key features

at a glance

  • Enhanced Operational Efficiency: An ITSM solution standardizes and automates IT processes, reducing human errors and boosting overall operational efficiency.
  • Superior Service Quality: ITSM implements structured processes and best practices for IT service management, ensuring consistent and high-quality service delivery. Customer requests are handled promptly and accurately, incidents are resolved efficiently, and recurring issues are proactively addressed.
  • Increased Control and Transparency: ITSM provides comprehensive tracking of requests, incidents, problems, and changes in progress, enhancing control and transparency.
  • Improved Collaboration and Communication: Well-defined workflows, integrated communication tools, and notification features facilitate timely stakeholder involvement and effective interaction between IT teams and end-users.

Our experience at your service

+0
Years

Of experience in international service management projects.

+0
Projects

Implemented in Service Management and Project Management.

+0
Users

Who benefit from the advantages of our solutions.

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The Volksbank case

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The success story of Gritti Energia

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Our Partners

FAQ

How do you recommend approaching the Atlassian ecosystem?

We recommend beginning with a workshop to collaboratively explore how your business processes can be integrated into the Atlassian ecosystem. Following this, we will provide a project proposal outlining the recommended tools and offering training for your team members.

Do you carry out training courses related to Atlassian?

Yes, have a look at the list of our courses link.

Do you want put yourself in the game

with our solutions?

We are ready to help you get the most out of your resources, optimise your business processes and excel in the market. Make Touchdown!

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