Service Management & Project Management Solutions
Improve the efficiency, reliability and quality of IT services with a solution that satisfies both users and customers!
Are you looking for a solution to support you in managing Enterprise Services?
Our goal is to guide you through the journey of transforming business processes, taking advantage of the soft skills of our Team of consultants and the potential of our Technology Partners’ services.
IT Service Management
Improve the quality of the IT services provided and transform the IT function from a mere technical support to a strategic partner for the organisation. The right mix of people processes and technology to create value for your business.
Enterprise Service Management
Improve the quality of services provided and the satisfaction of your customers and employees. A strategy that involves every area of the business from HR to purchasing, from Operation to IT.
AGILE
TRANSFORMATION
We firmly believe that a thorough assessment of internal corporate processes is the key to success. For this reason, in order to understand which solution and which tool is right for you, we always start with an analysis of the current state of your organization. Then we create an ad-hoc proposal for you.
Additionally, we take care of training the employees involved in the project within your company remaining available for any improvement actions.
CONSULTING
Before being consultants, we are users of the Service Management and Project Management solutions we propose. All our consultants are Atlassian and GLPI certified and follow the guidelines of ITIL, Agile, and Prince2 when implementing processes.
They will support you in improving working methodologies, redesigning processes, and achieving business objectives quickly.
PROJECT MANAGEMENT &
KNOWLEDGE MANAGEMENT
An essential aspect of efficient service management is a shared space for corporate documentation to build a knowledge base. The goal is to organize all information on a single platform and connect teams in collaboration on various projects. Every team is unique and requires solutions that meet its specific requirements.
This is where Service Management, Knowledge Management, and Project Management converge.
INTEGRATION
CAPABILITIES
ATLASSIAN AND
GLPI SOLUTIONS
With in-depth knowledge of the efficacy of different tools, we are ready to advise and suggest the best solution to improve your company’s performance. Moreover, we are highly prepared to provide the necessary support for installation, configuration, and utilization of all Atlassian and GLPI products.