Increase customer engagement, intelligently manage service and support requests and improve the performance of customer service agents. Personalise support with tailored experiences, supported by 360° customer views.
Dynamics 365 Customer Service guides agents toward appropriate actions, with detailed information delivered at the right time and through a single interface.
Automate self-service with virtual agents and advanced knowledge base portals. Analyze customer interactions in real time and provide agents with the context they need to steer conversations towards a positive resolution.
Track customer satisfaction by collecting feedback via email, SMS, and the web even on your mobile devices. Identify areas for improvement to increase your customers' satisfaction.