IT Service Management - with EriZone

  • Service Desk and ticketing processes

    EriZone is your Service Management solution to manage tickets and processes according to ITIL best practices. Based on open source technology, EriZone delivers superior quality support to your customers and internal users to manage service processes across all business areas.

  • It´s ITIL based

    EriZone offers a range of features for the Service Desk to support dedicated ITIL (IT Infrastructure Library) processes: from Incident Management, Problem Management, Service Asset & Configuration Management, Change Management and Request Fulfilment to Knowledge Management and Access Management.

  • It´s compliant

    EriZone is compliant with ISO 20000 and ISO 27001 information security best practices, all related to information protection and supporting business processes in line with your security policies.

  • Supported by a highly skilled project team

    Rely on our broad expertise in IT Service Management with a project team of 14 ITIL certified consultants, analyzing your service support workflows and discovering unused potential in order to continuously improve your customer satisfaction.

„Service Management with EriZone has clearly increased the quality of our customer service - efficiently, effectively and transparently“

— Arianna Giudiceandrea, Head of Sales Fruit Processing Microtec GmbH
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Facts & figures